Google Message Archiving Administration Guide Manual de usuario Pagina 1

Message ArchivingAdministration Guide• Google Message Discovery• Postini Message Archiving

Chapter 1Introduction 11IntroductionChapter 1About Message ArchivingWelcome to Message Archiving, an easy-to-deploy solution for storing electronic co

12 Message Archiving Administration GuideWhy Archive Email Messages?Your company may have several reasons for archiving email messages. The following

Introduction 13Features and BenefitsMessage Archiving provides a complete solution for message capture, secure storage, search and discovery, and arch

14 Message Archiving Administration GuideInvestigations management Standard, Professional, and Google Message Discovery editions• Allows users to set

Introduction 15Message Archiving EditionsPostini Message Archiving is available as a standalone product, and as part of Google Message Discovery. Each

16 Message Archiving Administration GuideFor details about how Message Archiving captures messages for archiving, see “How Message Archiving Captures

Introduction 17Setup OptionsYou can set up Message Archiving to establish archiving polices for users, and to grant access to the corporate archive an

18 Message Archiving Administration GuideFor details about configuring journaling on Microsoft Exchange Server, refer to:• Microsoft Exchange Journali

Introduction 19Search and Discovery OptionsDepending on privileges, users have access to either the Search tab or the Discovery tab. Both tabs include

20 Message Archiving Administration GuideDiscovery Tab The Discovery tab provides the same features as the Search tab, with the additional options to

2 Message Archiving Administration Guide Google, Inc.1600 Amphitheatre ParkwayMountain View, CA 94043www.google.comPart number: PMAAG_643_32February

Introduction 21The following figure shows the Email Search panel:Search ResultsOnce a user retrieves messages from the archive, search results appear

22 Message Archiving Administration GuideRetention TabThe Retention tab lets you manage the retention and deletion of messages from your corporate arc

Introduction 23Reports TabThe Reports tab provides four different types of reports:• Storage Overview An overview of mail flow, and current and histor

24 Message Archiving Administration GuidePersonal ArchiveOptional featureThe Personal Archive is a user-level subset of the corporate archive. It prov

Introduction 25Inbound/Outbound ArchivingIf you set up the inbound/outbound archiving option, Message Archiving stores only the email messages that us

26 Message Archiving Administration GuideUse journal archiving if both of the following are true:• You want to archive all inbound, outbound, and intr

Introduction 27The process by which users’ email enters the archive differs, however, depending on whether you choose to use inbound/outbound archivin

28 Message Archiving Administration GuideIf a message includes registered and non-registered addresses, the message is archived for only the registere

Introduction 29How Outbound Messages Are ArchivedNote: Outbound messages are archived only if you enable and configure the Outbound service for your m

30 Message Archiving Administration GuideMessage Capture for Journal ArchivingWhen you configure your email server for journaling, your server records

3This software is provided “AS IS.” The copyright holders disclaim all warranties, either express or implied, including but not limited to implied w

Introduction 31Quarantined Inbound MessagesIf your message security service quarantines an incoming message, your email server does not journal that m

32 Message Archiving Administration GuideTo implement Exchange Duplicate Suppression, contact Support or your reseller.How Quickly Are Email Messages

Introduction 33The account password for a user who has authorization to search the archive must meet the same strict requirements as those for adminis

34 Message Archiving Administration GuideMessage Retention and DeletionYou specify the maximum retention period for your messages when you purchase Me

Introduction 35Disaster RecoveryIf you have set up automatic spooling for your message security service, and your email server experiences an outage,

36 Message Archiving Administration GuideMaximum Message SizeMessage Archiving supports a maximum message size of 200 MB. This maximum size is the tot

Introduction 37RequirementsThe following table lists the requirements for Message Archiving. For more information on supported configurations and plat

Chapter 2Setting Up Message Archiving 39Setting Up Message ArchivingChapter 2About Setting Up Message ArchivingTo store email messages in your archive

40 Message Archiving Administration GuideNote: If you chose the journal archiving option for email messages, you must also set up journaling on your e

Setting Up Message Archiving 41You can use Google Apps Directory Sync for Message Security to synchronize the user directory on your LDAP server with

Contents 5ContentsAbout This Guide... 7What This Guide

42 Message Archiving Administration GuideWARNING: If you use both journal and inbound/outbound archiving, Message Archiving stores two copies of each

Setting Up Message Archiving 43Step 4. Set Up Your Organization Hierarchy (Optional)Before you turn on archiving, determine the users for whom you wan

44 Message Archiving Administration GuideSet Up Your Hierarchy for Journal ArchivingIf you use the journal archiving option, Message Archiving stores

Setting Up Message Archiving 45Step 5. Turn On ArchivingYou must turn on archiving for each user organization (org) that contains users for whom you w

46 Message Archiving Administration GuideThe Message Archiving Settings page appears.6. On the Message Archiving Settings panel, select Archive messag

Setting Up Message Archiving 47The retention period you set applies to all messages entering the archive from that point on. It does not apply to mess

48 Message Archiving Administration GuideAdd a Journaling Configuration to Your Email ConfigA journaling configuration identifies the type of server a

Setting Up Message Archiving 49Message text: Journal messages from your server are not in the correct envelope journal format. Check to see that your

50 Message Archiving Administration Guide5. On the Organization Management page, under Organization Settings, click Archiving.The Message Archiving Jo

Setting Up Message Archiving 517. Configure the following options:Option ValueConfiguration Status Select ON to archive journaled messages from the se

6 Message Archiving Administration GuideAllow a User Full Access to the Corporate Archive ... 69Allow a User

52 Message Archiving Administration GuideNon-account ArchivingSelect ON to archive messages to and from users on a particular email server who do not

Setting Up Message Archiving 538. Click Save.The IP address range that you entered appears on the page, along with the other configuration settings.Th

54 Message Archiving Administration GuideStep 7. Grant Archiving Privileges to Your UsersAfter you’ve completed the previous steps to set up archiving

Setting Up Message Archiving 55All journaled messagesArchives all email messages that your email server journals for users on your network, including

56 Message Archiving Administration GuideAbout the Message Archiving Journaling Configuration Page for an Email ConfigUse this page to:• Set up Messag

Setting Up Message Archiving 57Non-account ArchivingSelect ON to archive messages to and from users on a particular email server who do not also have

58 Message Archiving Administration GuideAlert Status You can choose to receive daily email alerts when it appears that your journaled messages are no

Setting Up Message Archiving 59Journaling Configurations List:Option DescriptionEnable ACL The On/Off value for Configuration StatusServer Type Indica

Chapter 3Granting Message Archiving Privileges 61Granting Message Archiving PrivilegesChapter 3About Archive PrivilegesYour corporate message archive

62 Message Archiving Administration GuideYou must also provide a formal, written request to grant the privileges to the account. This request must be

7About This GuideWhat This Guide ContainsThe Message Archiving Administration Guide provides information about:• How Message Archiving works• Setting

Granting Message Archiving Privileges 63The following table describes the Message Archiving privileges available for administrators and users.Privileg

64 Message Archiving Administration GuideArchive SearchThe user can access the Search tab to (depending on the options your service includes) search f

Granting Message Archiving Privileges 65Archive DiscoveryThe user can access the Discovery tab. With this privilege, the Discovery tab replaces the Se

66 Message Archiving Administration GuideArchive RetentionThe user can access the Retention tab to:• View a monthly list of messages that are on exten

Granting Message Archiving Privileges 67Note: If you grant privileges to a user and then remove them, the functions to which that user had access are

68 Message Archiving Administration GuideAllow a User to Set Up Message ArchivingTo grant the Message Archiving privilege to another user, your admini

Granting Message Archiving Privileges 69Allow a User Full Access to the Corporate ArchiveTo grant the Archive Security Administration privilege to ano

70 Message Archiving Administration GuideAllow a User to Search the Corporate ArchiveTo grant the Archive Search or Archive Discovery privilege to ano

Granting Message Archiving Privileges 715. Select the Archive Search, and optionally, the Archive Discovery check box.Allow a User to Manage Message R

72 Message Archiving Administration Guide5. Select the Archive Retention check box.Allow a User to View and Create ReportsThe following table lists th

8 Message Archiving Administration GuideRelated DocumentationFor additional information about Message Archiving and your message security service, ref

Granting Message Archiving Privileges 73If no administrator account has this privilege, you must submit a request to Postini Customer Care or your res

74 Message Archiving Administration GuideIf no administrator account has this privilege, you must submit a request to Postini Customer Care or your re

Granting Message Archiving Privileges 75Allow a User to Access the Personal ArchiveUsers access the Personal Archive in Message Center, where they can

76 Message Archiving Administration Guide5. On the Organization Management page, under Organization Settings, click User Access.The User Access page a

Granting Message Archiving Privileges 77Allow an External User to Access your Corporate ArchiveYou may grant message archive access to a third-party,

Appendix AHow To 79How ToAppendix AThis section provides a link to each procedure in the Message Archiving Administration Guide. These links are provi

Appendix BTroubleshooting 81TroubleshootingAppendix BThis section discusses some of the problems that have been observed with Message Archiving, and t

Index 83IndexAaddingservices for Message Archiving 15users to organization for journal archiving 30Admin tabaccess 66Admin tab access 66Aid4Mail, ob

84 Message Archiving Administration Guide domain aliases, how Message Archiving works with 28domain substripping, how Message Archiving works with 28

Index 85Ppackages, for Message Archiving 15Personal Archiveaccess privilege 75overview 24Personal Archive privilegedescription 67granting 75Personal

9Outbound Services Configuration GuideStep-by-step instructions for setting up your network environment and mail server for Outbound Services, an opti

10 Message Archiving Administration GuideHow to Get SupportYou with several options for getting support for Message Archiving, including:• Related doc