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Google Search Appliance: Creating the Search Experience Customizing the User Interface 111
Make Help Easily Available
A link to a help page should be accessible near the search box.
Make Search Results Pages Useful
Search results pages should have all the information that a user needs to determine whether a given
search result meets her information needs. Within a search results page, the following information
about the results should appear:
• The original query within a search box
• Number of results for the query
• Total number of results
• Current retrieval set (for example, 21-30 of N, where N = total number of results)
• Time it took for the results to be returned
• State the query searched for and what collection was searched
• Title of a result document
• Dynamically generated document snippet
• URL of the result document
• Size of the result document
Also, the search appliance provides additional cached page features that may be provided with the
results. Cache results allow the user to see the HTML version of the original page. This feature is
especially useful if the URL is currently unavailable or in a format that the user's computer cannot read.
Keep the Number of Results Reasonable
Calculating and displaying lots of results is computing-intensive. Because most users find what they are
looking for in the first 10 results, it is recommended that each search results page show only 10 results.
You can always give the users an advanced search option to change the number of search results that
appear on each search results page.
- Google Search Appliance 1
- Google, Inc 2
- 1600 Amphitheatre Parkway 2
- Mountain View, CA 94043 2
- September 2012 2
- Contents 3
- Introduction Chapter 1 7
- What Is Personalization? 9
- Focusing on End Users 9
- Result Listings 10
- Addressing Diverse End Users 11
- Supporting Multiple Languages 13
- Improving Searches 15
- Narrowing Searches 17
- Widening Searches 18
- Integrating Real-Time Data 20
- Showing Document Previews 21
- Refining Search Results 22
- Influencing Results Ranking 23
- Enabling Alerts 23
- Changing the User Interface 24
- Built-In Elements 27
- Search Experience Background 28
- Executing the Search 29
- Create HTML Output 30
- Best Practices Chapter 2 31
- Creating Multiple Front Ends 34
- Experience 35
- Adding Custom Click Types 37
- Search Experience 38
- Getting Baseline Measurements 39
- Analyzing User Clicks 39
- Working with KeyMatches 42
- Identifying KeyMatches 42
- Searches 43
- Working with Related Queries 44
- Identifying Related Queries 44
- Using the Page Layout Helper 46
- Fast Authorization Mode 48
- All Authorization Mode 48
- Enabling Dynamic Navigation 49
- Using People Search 52
- Configuring People Search 53
- Working with Filters 55
- Value Type Input Parameters 56
- Using Blacklists 61
- Using Stopwords 62
- Spelling Suggestions 64
- Working with Result Biasing 69
- Using Source Biasing 70
- Using Date Biasing 70
- Showing the My Alerts Link 73
- Providing User Results 75
- Providing Query Suggestions 76
- Exporting Query Suggestions 77
- Providing Document Previews 79
- Tuning Search Results 79
- Managing the Search Index 82
- Searching Collections 84
- Evaluating Search Performance 85
- Interface? 88
- Front End? 89
- XSLT Stylesheet? 90
- Interface 91
- Customizing Global Attributes 93
- Customizing the Search Box 94
- Modifying Search Results 96
- Changing Page Top Elements 97
- Changing the Page Divider 97
- Changing Dynamic Navigation 98
- Changing Sidebar Elements 99
- Stylesheet 100
- Exporting an XSLT Stylesheet 102
- Importing an XSLT Stylesheet 103
- Restoring the XSLT Stylesheet 103
- Changing the Logo 104
- Changing Result Elements 105
- Changing Other Variables 106
- Software Release 109
- Make Help Easily Available 111
- About This Document 112
- HTML Form Example Page 113
- For More Information 114
- Support Limitations 114
- Modifying the Search Query 118
- Enhancing Search Results 123
- XSLT Code for Image Links 124
- Image Meta Tag 124
- XSLT Code for Custom Text 126
- Description Meta Tag 126
- Reference 129
- Example Contents 130
- Quick Reference Appendix A 132
- Admin Console Pages 135
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