Google Search Appliance: Creating the Search Experience Contents 5
Providing User Results 75
Adding a User Results Configuration 75
Moderating User Results 75
Enabling Authentication for User Results 76
How Users Can Add Results 76
Providing Query Suggestions 76
Exporting Query Suggestions 77
Exporting and Importing the Suggestions Blacklist 78
Providing Document Previews 79
Tuning Search Results 79
Optimizing the Speed of Results 80
Analyzing Searches that Do Not Return Results 80
Managing the Search Index 82
Keeping the Search Index Clean 82
Segmenting Data in the Search Index 83
Evaluating Search Performance 85
Adding a Feedback Mechanism for Users 85
Conducting a User Satisfaction Survey 86
Exchanging Information on Google Groups 87
Updating Your Search Appliance 87
Chapter 3 Customizing the User Interface ................................................................................... 88
What Is the Google Search Appliance User Interface? 88
What Is the Relationship Between a User Interface and a Front End? 89
What Is the Relationship Between a User Interface and an XSLT Stylesheet? 90
What Tools Can I Use to Customize a User Interface? 90
What Knowledge Do I Need to Customize a User Interface? 91
Getting Started with Customizing the User Interface 91
Working with the Page Layout Helper 92
Customizing Global Attributes 93
Customizing the Search Box 94
Modifying Search Results 96
Customizing the User Interface in the XSLT Stylesheet 100
Working with the XSLT Stylesheet Editor 101
Changing Variables in the XSLT Stylesheet 103
Changing the Language of the User Interface 107
Customization Process Overview 107
Viewing User Interface Changes in a Browser Window 108
Managing Customized XSLT Stylesheets 109
Migrating a Customized XSLT Stylesheet to a New Software Release 109
User Interface Design Principles 109
Keep Search Pages Clean, Simple, and Fast 110
Keep Advanced Search Separate 110
Make Search Ubiquitous 110
Make Sure the Search Box Is Big Enough 110
Make Sure the User Knows what Documents Have Been Searched 110
Make Help Easily Available 111
Make Search Results Pages Useful 111
Keep the Number of Results Reasonable 111
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