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This guide is dedicated to our customers
and partners who shared their
experiences and insights with us.
—The Google Apps Team
© Copyright 2012–2014 Google, Inc. All rights reserved.
Google, the Google logo, Google Apps, Google Apps Mail, Google Docs, Google
Calendar, Google Sites, Google Video, Google Talk, Gmail, Google Message
Filtering, Google Message Security, Google Message Discovery, Postini, the
Postini logo are trademarks, registered trademarks, or service marks of Google
Inc. All other trademarks are the property of their respective owners.
Use of any Google solution is governed by the license agreement included in your
original contract. Any intellectual property rights relating to the Google services
are and shall remain the exclusive property of Google, Inc. and/or its subsidiaries
(“Google”). You may not attempt to decipher, decompile, or develop source code
for any Google product or service offering, or knowingly allow others to do so.
Google documentation may not be sold, resold, licensed, or sublicensed and may
not be transferred without the prior written consent of Google. Your right to copy
this manual is limited by copyright law. Making copies, adaptations, or
compilation works, without prior written authorization of Google is prohibited by
law and constitutes a punishable violation of the law. No part of this manual may
be reproduced in whole or in part without the express written consent of Google.
Copyright © by Google, Inc.
Google provides this publication “as is” without warranty of any either express or
implied, including but not limited to the implied warranties of merchantability or
fitness for a particular purpose. Some jurisdictions do not allow disclaimer of
express or implied warranties in certain transactions; therefore, this statement
may not apply to you.
Parts of this guide describe how Google products work with Microsoft
®
Exchange and IBM
®
Lotus
®
Domino and the configurations that Google
recommends. These instructions are designed to work with the most common
Microsoft Exchange and IBM Lotus Domino scenarios. Any changes to Microsoft
Exchange or IBM Lotus Domino configuration should be made at the discretion of
your Microsoft Exchange or IBM Lotus Domino administrator.
Google does not provide technical support for configuring mail servers or other
third-party products. In the event of a Microsoft Exchange or IBM Lotus Domino
issue, you should consult your Microsoft Exchange administrator. GOOGLE
ACCEPTS NO RESPONSIBILITY FOR THIRD-PARTY PRODUCTS. You may also contact
Google Solutions Providers for consulting services.
http://goo.gl/Wbm0H
Get it online:
[CM-GAUA-en-101.01]
- Going Google 1
- —The Google Apps Team 2
- What’s in this Guide 3
- Change Management Matters 4
- About this guide 5
- Services, Bergelectric 6
- What changes am I managing? 7
- The Google Apps Rollout 8
- Phase 2: Early Adopters 9
- What else is happening? 12
- Walt Oswald, Corporate Vice 13
- Mobility 13
- Management Development & 14
- Training, Ahold USA 14
- Architecture Infrastructure 15
- Diversey 15
- Secure executive support 16
- —Carol Dewitt, CIO, BI-LO 17
- Management, Onix Networking 18
- Step 2: Bring together staff 19
- What do you leave with? 20
- Phase 1: Core IT 21
- Profile your user community 22
- Karl Lamberth, Senior Vice 24
- Cloud Sherpas 24
- Coordinator, KIO Networks 25
- —Nathalie Massis, Marketing 26
- Manager, Soluciones Orión 26
- Step 1: Build the team 27
- —Susan Glynn, Senior Manager 29
- Delta Hotels and Resorts 30
- The Roche Group 31
- Services Director, Journal 32
- Communications 32
- Phase 1: Core IT 33
- Complete the training plan 37
- Tracey Flynn, Training and 39
- Communications Manager 39
- SADA Systems 39
- Send key messages to users 40
- —Christina Jobes, Change 43
- Management Lead, The Weather 43
- Step 3: Complete your roster 44
- Management and Training 45
- Victor Alhadeff, CEO 46
- Boost eLearning 46
- Jennifer Calderone, Training 49
- Tempus No va 49
- Architect, MeadWestvaco 50
- Ahold USA 51
- —Tony Bianco, President 52
- Cloud Computing Division 52
- Onix Networking 52
- —Mark Steward, IT Director 53
- Baird & Warner 53
- Technology, Genentech 54
- Leader, Flexion 57
- Phase 2: Early Adopter 59
- —Dana Murphy, Director, OTD 61
- —Jim McNelis, Principal and 63
- Founder, Dito 63
- —Peter Herrmann, Solution 64
- Architect, Mortgage Choice 64
- Holocaust Memorial Museum 66
- Assess team change impacts 70
- Send a user readiness survey 72
- Phase 3: Global Go-Live 73
- —Andrew Kneebone, Project 75
- Manager, Visy 75
- Complete training materials 81
- Patrick Liew, CIO, HSR 82
- Management Coordinator 92
- —Greg Tait, Google Apps 95
- Administrator, Fairchild 95
- Semiconductor 95
- —María Cristina Peláez 97
- —Patricio Diez, Change 99
- Management Director, Revevol 99
- Solarmora has Gone Google 100
- Customer Examples 101
- Change Management Guide 103 103
- Brady Corporation 103
- Genentech 104
- Change Management Guide 105 105
- Softbank 105
- Salfacorp 106
- Change Management Guide 107 107
- Ne ratez plus 108
- Google Guide 109
- LAN Airlines 110
- We can help! 111
- The Weather Channel 112
- Customer Acknowledgements 113
- Google for Work Partners 115
- List of External Resources 116
- Phase 2: Early Adopter 118
- Phase 3: Global Go-Live 119
- Life After Go-Live 120
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