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Phase 1: Core IT
38
Complete the training plan | How to
Here’s a list of common courses delivered during Google Apps
deployments. A Google for Work Partner can help you develop these
courses for your company’s training needs.
Suggested
Course
Description Audience Phase
Google Apps for IT
Admini
strators
A course to teach IT Administrators key tasks
related to managing services in Google Apps
including:
All Google Apps
Adm
inistrators
Core IT
Gmail and Calendar
Bas
ics
A course to teach all users basic tasks in
Gmail and Calendar including:
All users migrated
to Google Apps
Core IT
Early Adopter
Global Go-Live
Google Apps for the
Help Des
k
A course to teach help desk staff how to
resolve common Google Apps issues
including:
All help desk staff Early Adopter
Google Apps for
Admini
strative
Assistants
A course to teach administrative assistants
advanced
tasks in Gmail and Calendar
including:
All administrative
assista
nts
Early Adopter
Global Go-Live
Google Apps for
Ex
ecutives
A course to teach executives critical tasks in
Gmail and Calendar including:
All executives
migrated to
Google Apps
Early Adopter
Global Go-Live
Google Guides
tr
aining for
Global Go-Live
A course to teach Google Guides ho
w to
resolve basic issues at Go-Live including:
All Google Guides Global Go-Live
• Managing the Google Apps Control Panel
•
Provisioning accounts
• Composing and replying to messages
•
Managing your inbox
• Creating calendar events
• Reading message headers
•
Working with Google Support
• Setting up delegated Gmail and Calendar
•
Managing email and calendar as a delegate
• Setting up Gmail and Calendar delegation
•
Accessing Google Apps on a mobile device
• Creating labels
•
Setting up a signature
- Going Google 1
- —The Google Apps Team 2
- What’s in this Guide 3
- Change Management Matters 4
- About this guide 5
- Services, Bergelectric 6
- What changes am I managing? 7
- The Google Apps Rollout 8
- Phase 2: Early Adopters 9
- What else is happening? 12
- Walt Oswald, Corporate Vice 13
- Mobility 13
- Management Development & 14
- Training, Ahold USA 14
- Architecture Infrastructure 15
- Diversey 15
- Secure executive support 16
- —Carol Dewitt, CIO, BI-LO 17
- Management, Onix Networking 18
- Step 2: Bring together staff 19
- What do you leave with? 20
- Phase 1: Core IT 21
- Profile your user community 22
- Karl Lamberth, Senior Vice 24
- Cloud Sherpas 24
- Coordinator, KIO Networks 25
- —Nathalie Massis, Marketing 26
- Manager, Soluciones Orión 26
- Step 1: Build the team 27
- —Susan Glynn, Senior Manager 29
- Delta Hotels and Resorts 30
- The Roche Group 31
- Services Director, Journal 32
- Communications 32
- Phase 1: Core IT 33
- Complete the training plan 37
- Tracey Flynn, Training and 39
- Communications Manager 39
- SADA Systems 39
- Send key messages to users 40
- —Christina Jobes, Change 43
- Management Lead, The Weather 43
- Step 3: Complete your roster 44
- Management and Training 45
- Victor Alhadeff, CEO 46
- Boost eLearning 46
- Jennifer Calderone, Training 49
- Tempus No va 49
- Architect, MeadWestvaco 50
- Ahold USA 51
- —Tony Bianco, President 52
- Cloud Computing Division 52
- Onix Networking 52
- —Mark Steward, IT Director 53
- Baird & Warner 53
- Technology, Genentech 54
- Leader, Flexion 57
- Phase 2: Early Adopter 59
- —Dana Murphy, Director, OTD 61
- —Jim McNelis, Principal and 63
- Founder, Dito 63
- —Peter Herrmann, Solution 64
- Architect, Mortgage Choice 64
- Holocaust Memorial Museum 66
- Assess team change impacts 70
- Send a user readiness survey 72
- Phase 3: Global Go-Live 73
- —Andrew Kneebone, Project 75
- Manager, Visy 75
- Complete training materials 81
- Patrick Liew, CIO, HSR 82
- Management Coordinator 92
- —Greg Tait, Google Apps 95
- Administrator, Fairchild 95
- Semiconductor 95
- —María Cristina Peláez 97
- —Patricio Diez, Change 99
- Management Director, Revevol 99
- Solarmora has Gone Google 100
- Customer Examples 101
- Change Management Guide 103 103
- Brady Corporation 103
- Genentech 104
- Change Management Guide 105 105
- Softbank 105
- Salfacorp 106
- Change Management Guide 107 107
- Ne ratez plus 108
- Google Guide 109
- LAN Airlines 110
- We can help! 111
- The Weather Channel 112
- Customer Acknowledgements 113
- Google for Work Partners 115
- List of External Resources 116
- Phase 2: Early Adopter 118
- Phase 3: Global Go-Live 119
- Life After Go-Live 120
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