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Valorado. / 5. Basado en revisión del cliente
Phase 2: Early Adopter
68
Deliver & evaluate training
Time frame: Weeks 7–8
What and why: Because you’ll be delivering training to a
r
epresentative group of your whole user community in the Early
Adopter phase, you’l
l get valuable feedback that will help when you
train even more users for Global Go-Live. You can also use feedback
you receive to track user adoption trends.
Remember: Users who feel confident abou
t the skills they’ve learned
in training are more likely to become Google Apps
power users in
the future.
Whether you’re using trainers from your or
ganization or from a
partner, the feedback you receive from your Early Adopter training
will help your trainers learn what is working about their delivery and
what isn’t. That analogy of Gmail conversations to a deck of cards that
one of the trainers used? Users loved it, so share that idea with all
your trainers so they can incorporate it into future training sessions.
Did another trainer lose some of her training class because she was
speaking too quickly? Help her pace her training delivery in future
sessions.
The result: Your Early Adopters have completed training and they
have the kno
wledge and skills they need to use Google Apps.
A snapshot from a training video from the General Services Administration
(GSA) Google Apps deployment.
“It’s helpful to add people who attended
training sessions to a Google Group. That
way you quickly and easily send follow-
up information and answer questions
via email or shared docs. The group can
also be used as a post-training
discussion forum.”
—Susan Metz, Director of Training
and Change Management, LTech
LTech is a Google Apps Enterprise Partner
based in the United States.
- Going Google 1
- —The Google Apps Team 2
- What’s in this Guide 3
- Change Management Matters 4
- About this guide 5
- Services, Bergelectric 6
- What changes am I managing? 7
- The Google Apps Rollout 8
- Phase 2: Early Adopters 9
- What else is happening? 12
- Walt Oswald, Corporate Vice 13
- Mobility 13
- Management Development & 14
- Training, Ahold USA 14
- Architecture Infrastructure 15
- Diversey 15
- Secure executive support 16
- —Carol Dewitt, CIO, BI-LO 17
- Management, Onix Networking 18
- Step 2: Bring together staff 19
- What do you leave with? 20
- Phase 1: Core IT 21
- Profile your user community 22
- Karl Lamberth, Senior Vice 24
- Cloud Sherpas 24
- Coordinator, KIO Networks 25
- —Nathalie Massis, Marketing 26
- Manager, Soluciones Orión 26
- Step 1: Build the team 27
- —Susan Glynn, Senior Manager 29
- Delta Hotels and Resorts 30
- The Roche Group 31
- Services Director, Journal 32
- Communications 32
- Phase 1: Core IT 33
- Complete the training plan 37
- Tracey Flynn, Training and 39
- Communications Manager 39
- SADA Systems 39
- Send key messages to users 40
- —Christina Jobes, Change 43
- Management Lead, The Weather 43
- Step 3: Complete your roster 44
- Management and Training 45
- Victor Alhadeff, CEO 46
- Boost eLearning 46
- Jennifer Calderone, Training 49
- Tempus No va 49
- Architect, MeadWestvaco 50
- Ahold USA 51
- —Tony Bianco, President 52
- Cloud Computing Division 52
- Onix Networking 52
- —Mark Steward, IT Director 53
- Baird & Warner 53
- Technology, Genentech 54
- Leader, Flexion 57
- Phase 2: Early Adopter 59
- —Dana Murphy, Director, OTD 61
- —Jim McNelis, Principal and 63
- Founder, Dito 63
- —Peter Herrmann, Solution 64
- Architect, Mortgage Choice 64
- Holocaust Memorial Museum 66
- Assess team change impacts 70
- Send a user readiness survey 72
- Phase 3: Global Go-Live 73
- —Andrew Kneebone, Project 75
- Manager, Visy 75
- Complete training materials 81
- Patrick Liew, CIO, HSR 82
- Management Coordinator 92
- —Greg Tait, Google Apps 95
- Administrator, Fairchild 95
- Semiconductor 95
- —María Cristina Peláez 97
- —Patricio Diez, Change 99
- Management Director, Revevol 99
- Solarmora has Gone Google 100
- Customer Examples 101
- Change Management Guide 103 103
- Brady Corporation 103
- Genentech 104
- Change Management Guide 105 105
- Softbank 105
- Salfacorp 106
- Change Management Guide 107 107
- Ne ratez plus 108
- Google Guide 109
- LAN Airlines 110
- We can help! 111
- The Weather Channel 112
- Customer Acknowledgements 113
- Google for Work Partners 115
- List of External Resources 116
- Phase 2: Early Adopter 118
- Phase 3: Global Go-Live 119
- Life After Go-Live 120
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