Google Apps for Work Manual de usuario descargar pdf (Pagina 93)

Change Management Guide 93

Life After Go-Live

Review progress against project goals (continued)

Here are some ideas and metrics you can use to assess if you’ve achieved

some of the most common goals related to switching to Google Apps.

If your primary goal is... Then....

A smooth transition

to Gmail and Google

Calendar

Review the number of support tickets filed with your help desk related to email:

• Track trends and compare this data to the number of tickets filed with the

legacy email system.

• If you’ve returned to roughly the same number of support tickets you had

with your l

egacy email system or less, you’ve most likely achieved your goal

of a smooth transition to Google Apps.

• If you have had an increase in the number of support tickets filed related

to email, consider reinforcing the train

ing and support resources available

to users and asking your Google Guides to continue formal

ly supported

their peers.

Improved productivity Consider sending a deployment happiness surve

y to your user community.

• Ask for their feedback on how much time they are spending on

commun

ication- or collaboration-related tasks.

• Repeat the survey again and track trends to identify areas where users

e seeing productivity increases and where users might need more

roductivity tips.

Increased collaboration Use reports from the Google Apps control panel related to the number of active

users in your domain usin

g Google docs or Google sites. There are also many

third-party tools in the Google Apps Marketplace that track other metrics

related to Google docs and sites.

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Google Apps for Work Manual de usuario Pagina 93