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Phase 1: Core IT
34
Complete the communications plan | How to
Here’s a sample communications plan and suggested timeline with links
to customizable Google Apps communications templates from Setup &
deployment on the Google Apps Documentation & Support site:
Message and Details Date
Announcement email
First announcement of company’s plan to switch email and calendar platform
to Google Apps.
Audience: All users
As soon as your
or
ganization decides to
go Google
Intranet announcement to company
Information about company’s plans to switch to Google
Apps, to be posted on
the company’s intranet.
Audience: All users
As soon as your
or
ganization decides to
go Google
Google Guides recruiting email
Requests managers and supervisors at your company to nominate G
oogle
Guides, who will provide peer-to-peer support during your deployment.
Audience: All users
Core IT phase
Training email
Announces schedule
for live, online training (webinars).
Audience: All users (send each phase to all users being migrated in that phase)
4 weeks before users are
mi
grated
Google Apps poster
Customize this poster with information ab
out your organization’s transition to
Google Apps. (Template includes a link to an example.)
Audience: All users
When your marketing
campaign
launches, usually
6–7 weeks before Go-Live
Email 1: First switch notification
Notification to users that their accounts wil
l be migrated to Google Apps.
Audience: All users being migr
ated in that phase
2 weeks before users are
mi
grated
Email 2: Switch reminder
General reminder about account migration (send as needed).
Audience: All users being migr
ated in that phase
1 week before users are
mi
grated
- Going Google 1
- —The Google Apps Team 2
- What’s in this Guide 3
- Change Management Matters 4
- About this guide 5
- Services, Bergelectric 6
- What changes am I managing? 7
- The Google Apps Rollout 8
- Phase 2: Early Adopters 9
- What else is happening? 12
- Walt Oswald, Corporate Vice 13
- Mobility 13
- Management Development & 14
- Training, Ahold USA 14
- Architecture Infrastructure 15
- Diversey 15
- Secure executive support 16
- —Carol Dewitt, CIO, BI-LO 17
- Management, Onix Networking 18
- Step 2: Bring together staff 19
- What do you leave with? 20
- Phase 1: Core IT 21
- Profile your user community 22
- Karl Lamberth, Senior Vice 24
- Cloud Sherpas 24
- Coordinator, KIO Networks 25
- —Nathalie Massis, Marketing 26
- Manager, Soluciones Orión 26
- Step 1: Build the team 27
- —Susan Glynn, Senior Manager 29
- Delta Hotels and Resorts 30
- The Roche Group 31
- Services Director, Journal 32
- Communications 32
- Phase 1: Core IT 33
- Complete the training plan 37
- Tracey Flynn, Training and 39
- Communications Manager 39
- SADA Systems 39
- Send key messages to users 40
- —Christina Jobes, Change 43
- Management Lead, The Weather 43
- Step 3: Complete your roster 44
- Management and Training 45
- Victor Alhadeff, CEO 46
- Boost eLearning 46
- Jennifer Calderone, Training 49
- Tempus No va 49
- Architect, MeadWestvaco 50
- Ahold USA 51
- —Tony Bianco, President 52
- Cloud Computing Division 52
- Onix Networking 52
- —Mark Steward, IT Director 53
- Baird & Warner 53
- Technology, Genentech 54
- Leader, Flexion 57
- Phase 2: Early Adopter 59
- —Dana Murphy, Director, OTD 61
- —Jim McNelis, Principal and 63
- Founder, Dito 63
- —Peter Herrmann, Solution 64
- Architect, Mortgage Choice 64
- Holocaust Memorial Museum 66
- Assess team change impacts 70
- Send a user readiness survey 72
- Phase 3: Global Go-Live 73
- —Andrew Kneebone, Project 75
- Manager, Visy 75
- Complete training materials 81
- Patrick Liew, CIO, HSR 82
- Management Coordinator 92
- —Greg Tait, Google Apps 95
- Administrator, Fairchild 95
- Semiconductor 95
- —María Cristina Peláez 97
- —Patricio Diez, Change 99
- Management Director, Revevol 99
- Solarmora has Gone Google 100
- Customer Examples 101
- Change Management Guide 103 103
- Brady Corporation 103
- Genentech 104
- Change Management Guide 105 105
- Softbank 105
- Salfacorp 106
- Change Management Guide 107 107
- Ne ratez plus 108
- Google Guide 109
- LAN Airlines 110
- We can help! 111
- The Weather Channel 112
- Customer Acknowledgements 113
- Google for Work Partners 115
- List of External Resources 116
- Phase 2: Early Adopter 118
- Phase 3: Global Go-Live 119
- Life After Go-Live 120
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